FAQ: Frequently Asked Questions
All the answers to guide you to your wellness
In this section we have collected the answers to the most frequent questions, and the opening hours of swimming pools, SPA, Thermal Centre and Beauty Farm.
We are always at your disposal for information, advice and booking treatments and routes. We recommend to book the treatments before the day of arrival, so we can organize your stay in Wellness and Relax.
- PRIVACY & RELAXATION:
To ensure all guests a peaceful atmosphere in the Wellness areas, please speak quietly and turn off or put your mobile phone on silent.
- WHEN IS THE BEST TIME TO BOOK TREATMENTS?
We recommend reserving the time of your therapies or treatments for free before your arrival. Send an email to email@example.com or call this number (+39)0498231111.
- THERMAL CENTRE:
Situated on the ground floor, easily accessible by the lifts. Opening time: everyday, in the morning.
- INHALATION THERAPY
The inhalation therapy unit (inhalation, aerosol and micronized nasal shower) is inside the Beauty Farm (first floor) and can be easily accessible by lifts.
Opening time: from Monday to Saturday from 8:00 am to 12:30 noon and on Sundays from 9:00 am to 12:00 noon. Booking is not required for the inhalation treatments.BEAUTY FARM: Situated on the first floor, easily accessible by the lifts.
Opening time: everyday, from 8:00 am to 6:00 pm.
Reception SPA: everyday, from 9:30 am to 12:30 noon and from 2:30 pm to 6:00 noon.
- SPA: Located on the ground floor by the thermal pools. At your disposal: sauna, turkish bath, emotional showers, sensory tunnel with kneipp circuit and lumbar-buttock aquamassages.
Opening time: from 10:00 am to 8:00 pm. It’s an area for total relaxation and reserved for over 18s. Please use the antimycotic spray at the entrance. Wear a bathing suit when using all SPA services. Please enter the sauna without slippers and sit on the available white towel. Silence it is an essential part of wellness. Please respect the silence inside the SPA. The use is not recommended in case of: an empty or full stomach, too high or too low pressure, heart or circulatory problems, acute inflammation or pacemaker wearers, a fever, inflammatory skin conditions (also for the risk of contagion), varices, pregnancy, menstrual cycle.
- THERMAL SWIMMING POOLS
Located on the ground floor, easily accessible by the lifts.
Opening time: from 8:00 am to 11:00 pm. There are three swimming pools: one indoor and one outdoor, connected, with thermal water at a temperature of 34-36°C, and a third one outdoor with thermal water at a temperature of 27-29°C.
The swimming pools have a therapeutic effect; hence it is recommended to use them for short periods of time.
- AQUAGYM: Collective sessions of Aquagym take place from Monday to Saturday at 4:00 pm. You will be notified of any changes to the schedule by the staff.
- FITNESS CENTER
Located on the ground floor, easily accessible by the lifts, it is next to the Thermal Centre. Opening time: every day from 8:00 am to 10:00 pm.
- CAN YOU SUBSTITUTE ONE TREATMENT FOR ANOTHER?
In case you have reserved a determined package, it is possible to substitute only one treatment among the included ones insofar as you notify the Wellness Centre coordinators when you meet at the beginning of your stay.
- IF YOU CANCEL AN APPOINTMENT?
Kindly we ask you to cancel any treatment before 5:00 pm the day before. In case of late cancellations, the full cost of the treatment will be charged. A fee of 50 % of the value of the treatment is applied where treatments are cancelled on the same day of the booking.
- HAIR SALON
The salon, for men and women, is located within the Beauty Farm, on the first floor. We recommend booking the service at the Beauty Farm’s front office.
- COMMENTS AND SUGGESTIONS:
Your comments and suggestions help us to maintain and constantly improve our service. The Hotel Savoia Thermæ & SPA Team will be happy to receive them.