FAQ: Frequently Asked Questions
What would you like to know?
Here are the answers to some of our guests’ most frequently asked questions.
Obtaining a personalised quote is quick and easy, and requires zero commitment. To access all of our prices and special offers, simply enter your intended arrival and departure dates, the number of adults and children in your party, and your board preferences in the “online booking” bar on our website.
Booking direct on our website is simple and convenient. For real-time prices and availability information, simply enter the relevant information in the “online booking” bar. We guarantee you will find the best prices on our website!
Booking direct through our site offers a number of extra benefits:
- access to exclusive offers;
- 12 pm checkout (rather than 10:30 am);
- all prices already include the local tourism tax (€ 2,00 per person per night);
- special check-out (the day of departure the pools and SPA will be available until 8:00 pm)
- direct communication with our Staff.
Prices vary depending on the availability of rooms, so they will be affected by changes in demand. Normally, the earlier you book, the lower the price will be.
A credit card is required for every booking. Even with bookings where payment is not required up front, the card is used as a guarantee. Nothing is charged on the card if a cancellation is made within the agreed timeframe.
Payment and cancellation terms and conditions will vary from one offer to the next.
Not Refundable: offer, paid up front at the point of booking using a credit card, PayPal or bank transfer.
Free Cancellation: cancel your booking any time up to 24 hours (1 day) prior to your scheduled arrival without any charge: after this cut-off point, you will be charged for the first night.
Free Cancellation HOT DATE: cancel your booking any time up to 168 hours (7 days) prior to your scheduled arrival without any charge: after this cut-off point, you will be charged for the first night.
Pre-authorization IS NOT A CHARGE and allows you to “book” an amount to check the validity and economic coverage of the credit card issued by the customer during the booking process. This ensures the availability of the amount for the definitive booking confirmation. If you choose the “Free cancellation” rate, a pre-authorization will be made equal to the cost of the first night of your stay.
- When is the hotel pre-authorized?
The hotel will verify your card at any time. In the case of prepaid cards, we recommend checking the availability of funds on the card.
- What happens if the pre-authorization is denied?
If the card verification is unsuccessful, you will be asked to provide a new card with the necessary amount within 24 hours. If a new card is not provided or if it supplied again with insufficient balance, the reservation is automatically cancelled.
- What happens when I check-out?
At check-out you can still pay with your preferred method. If the account is paid in cash, debit card or with another card, the hotel will CANCEL the pre-authorization and the amount will be available on the card within 48-72 hours depending on the bank and circuit used.
Or you can ask for the CLOSING of the pre-authorization, debiting in all respects the amount booked on the credit card used during the booking process. To close the pre-authorization, it is necessary that you are the cardholder and that it is in your possession at the time of the check-out. In the case it is not possible to show the original card, the pre-authorization will be cancelled and it will be necessary to pay the bill with another card, debit card, cash etc…
- Bank messages
If you have SMS alerts activated (i.e. if you receive message every time your card is used for a payment), know that sometimes the pre-authorizations are “confused” and considered as actual payments. This means that when a pre-authorization is applied, many banks send the exact same SMS that you would receive if you made a payment. This create a lot of confusion because the person might think that he has been charged an amount while in the reality it is a pre-authorization, or only a temporary block equal to the cost of the first night of stay. In the movement list of the prepaid cards, pre-authorizations are sometimes categorized as “pre-authorized movements” or “movements waiting for accounting”.
At the end of the booking process, you will receive an automated email with a confirmation code and a list of the services included in your booking.
You can modify or cancel your booking directly through our website. We will send you an email to confirm the change or cancellation. Our customer assistance service is available from 7:30 am until 9:30 pm in any case.
American Express, Visa, Euro/Mastercard, CartaSi, Carte Bleue, Maestro and JCG. We also accept PayPal payments.
Yes, actually smoking is not permitted inside any of our rooms, but Guests who wish to smoke may choose to book a room with a balcony.
- Baby (0 – 1 year old): € 19,00 per night, meals not included, in cradle. The supplement will be charged also in case of own cradle’s use.
- Children (2 – 9 years old): 50% reduced journey rates.
- Young (10 – 17 years old): 10% reduced journey rates.
To receive a personalised quote for a family stay, simply enter each child’s age in the relative section of the “online booking” bar on our website.
Your pets (small dogs / cats) are very welcome! We have rooms with parquet floors available for them. A special welcome is guaranteed for only € 14!
Here are some simple rules that will ensure a comfortable stay for all our guests:
- We ask you to use the leash inside the common areas;
- Our little 4-legged friends will not have access to indoor and outdoor pools, bar, restaurant, SPA and beauty farm;
- We ask you not to leave them unattended in the room, as this could lead to disturbance;
- The staff on the floor is available for arranging the daily cleaning of the room. During cleaning-time the dog / cat should be left in the pet carrier so that the chamber maid can guarantee an impeccable tidying up;
- Any damage caused by the pet will be charged.
The requested daily fee will be used for cleaning the room upon your departure; in this way a stay of maximum comfort will be guaranteed also to the following guests!
Check-in / Check-out
Your room will be ready from 2:00 pm on your day of arrival (3:30 pm long-weekend and Holidays). As we can only guarantee access to your room from 2:00 o’clock, we recommend you not to arrive before midday (especially at weekends). You will receive your pool towel and bathrobe when you are shown to your room.
Full Board begins with the dinner on the day of arrival and ends with the lunch on the day of departure. Any variation must be told at the Reception one day before arrival so you will be welcome to enjoy a delicious meal prepared by our own chef before accessing your room.
If you made your booking with us directly through our website (www.savoiaterme.it) or via one of our own operators, you will be asked to vacate your room by 12:00 pm. Guests who book through other channels are required to check-out by 10.30 am.
With our late check-out option (€ 30,00 per person, by prior arrangement and subject to availability), you may occupy your room up to 8 pm o’clock in the evening.
Guests may use the thermal pools and the SPA after the check-out time on their day of departure by paying an additional fee of € 15,00 per person (a locker with combination code will be granted in the dedicated changing room). Free service in case of direct booking (without locker). There are no additional costs for guests who have booked the “late check-out” option.
Enjoy numerous services and other benefits during your stay:
- SPA: Finnish sauna, Turkish bath, Kneipp circuit and mood showers;
- indoor thermal pool with whirlpool settings;
- outdoor pool with hydromassage jets and back-and-shoulder waterfall;
- indoor relaxation solarium and large outdoor thermal garden;
- group stretching in the fitness room;
- group exercise sessions in the thermal pool;
- bathrobe and pool towels provided;
- Technogym® Fitness room;
- bicycle hire;
- 5.000 of exclusive gardens and parkland;
- dedicated, on-site car park;
Spacious private parking with outdoor parking spots free of charge (covered € 5,00 per day).
A convenient room is available next to reception for guests to store their luggage while they are waiting for their room to be ready on their day of arrival, or following check-out on their day of departure, for instance if they want to remain at the hotel for a few more hours, or take a stroll in Abano Terme.
Wi-Fi is available throughout the hotel. For access, guests can either register by entering the following information in the registration form: name, surname, room number and birthday.
Breakfast 7:30 – 10:00 am| Lunch 12:30 – 1:30 am| Dinner 7:30 – 8:30 pm
(Entry into the breakfast room / restaurant)
Special menus are available on request for diners with coeliac disease or other dietary requirements.
BREAKFAST ROOM & BAR
It is allowed to have breakfast with the bathrobe, but only with the “SAVOIA” logoed one.
For men only, long trousers are required. In June and August short trousers can be used ONLY for lunch (no swimsuit, flip-flops, singlet).
On request, we can organise transfers to and from Venice Airport.
Guests arriving at Padua and Terme Euganee by train can continue their journey by taxi from the station, or taking a “Colli” line bus.
For a more rewarding experience, may we recommend: (services not included in room price)
- lunch/dinner in the restaurant;
- a welcome package of prosecco and a fruit basket waiting for you in your room when you arrive;
- cakes for special occasions;
- bed scattered with rose petals;
- a round of golf with a green fee discount;
- Spa and health treatments.
Hotel Savoia Thermæ & SPA is a fully accessible building with no architectural barriers. For our guests with mobility difficulties there is available:
- 65 m² suite with 2 bathrooms, one of which is for the disabled with a shower with folding seat and grab bars to make using it easier;
- Wheelchair-enabled lift;
- Reserved and free car park (especially marked);
- Electro-hydraulic lift for access to the pool;
- Handrails around the entire perimeter of the indoor and outdoor pool;
- Doctor every day present in the structure;
- Tourist tax exemption with certification according to law.
For the most complete range of available times and services, we recommend reserving treatments when you book your stay.
Treatments can be reserved by calling us on 049.82.31.111 (ask to speak to a member of the spa staff) any time between 9:30 am and 12:30 am and 2:30 pm and 6:00 pm, 7 days a week, or by emailing us with your requests at email@example.com.
With certain exceptions, children are welcome to use the thermal pools and relaxation areas, accompanied by the parents and though please remember that a quiet environment is in the interests of everybody’s well-being. Children are not able to access the sauna area, Turkish bath, mood showers, Kneipp circuit or the gym.
Thermal pools: 8:00 am to 11:00 pm;
SPA: 10:00 am to 8:00 pm;
Fitness room: 8:00 am to 10:00 pm.
No. However, we recommend using it to keep the water in excellent condition.
Entry to the pools is subject to the availability of spaces, even for guests who are redeeming gift vouchers.
Prices include access to the Thermal Pools & SPA, including the connecting indoor and outdoor thermal pools with hydro-massage jets, and entry to the SPA, with its Finnish sauna, Turkish bath (with thermal vapours), Kneipp circuit and mood showers.
Children on request.
The luggage storage is closed. Upon your arrival the baggage will be immediately brought to your room. If the room is not ready, your luggage must be left in the car or kept by you. Our breakfast provides a buffet-served food; drinks are self-service. All our menus and price lists are available in the digital info guest. The Grand Buffet on Wednesday is suspended. Thursday tastings are suspended. Upon entering the pool, the service staff assigns a sunbed for the period strictly necessary for actual use. It is mandatory to take a shower by soaping before each access to the water using the dedicated showers. The use of a swimming cap is mandatory.